How can we help?

For product questions, order assistance or a return request, email services@buytcn.com. Include your order number if you have already purchased.

Delivery

Delivery charges depend on the destination and are calculated by Buytcn during checkout. Review the shipping charge and final total before placing your order. Contact customer support before purchasing if you need an estimated dispatch or delivery date.

Returns and shipping costs

Customers are responsible for the original outbound shipping cost and the return shipping cost. To discuss a return, contact services@buytcn.com with your order number and the reason for your request. Confirm the return instructions and destination with customer support before sending an item.

For details about the return eligibility and deadline for a particular order, contact customer support before purchase.